TrakCare Flexibility Powers
Multiple Projects at AMIL

Assistência Médica Internacional Ltda. (AMIL SP), one of Brazil’s four largest healthcare providers, discovered it took mere months to realise significant business and patient care benefits after they implemented TrakCare within their Rescue Unit. They were so pleased with the results they decided to deploy it in other divisions as well. Today, AMIL is undertaking other substantial projects that highlight the company’s modern and pioneering spirit in healthcare.

“What called our attention to the TrakCare system, in addition to its state-of-the-art structure, was its flexibility, which allowed us to implement it at two different AMIL facilities,” says Marco Antonio Pereira, Internet Manager at AMIL.

“What called our attention to the TrakCare system,
in addition to its state-of-the-art structure, was its flexibility.”

- Marco Antonio Pereira
Internet Manager
AMIL SP

The first AMIL division to adopt TrakCare’s ePR (Electronic Patient Record) system was the Rescue Unit. Established in 1993, the Rescue Unit specialises in transporting patients in critical conditions associated to heart and neurological problems as well as multiple traumas. AMIL was the first healthcare organisation to provide nationwide emergency medical airlift in the country. All the Rescue Unit’s vehicles and aircraft feature intensive-care equipment, and the staff is prepared to perform high-complexity procedures in case of emergencies. In Alphaville (a suburb of São Paulo), AMIL’s Medical Emergency Centre is a full-care “mini-hospital” with the capacity to treat 400 critically ill patients a month.

Within the Rescue Unit, AMIL implemented all the modules of the TrakCare system, including patient management with ePR, pharmacy management, clinical management, and financial management. After just three months of deployment, Pereira says that the service was standardised, doctors started to have a holistic view of each patient, and IT gained flexibility to create workflows for the business. “When a patient goes to the reception desk, his doctor has a file on the system, which eliminates the need for an employee to go find a folder,” says Pereira.

AMIL’s second step was to develop the HomeCare project. As the name implies, this division, with facilities in São Paulo and Rio de Janeiro, follows up on clients receiving care in their homes. With this innovation, AMIL had to deal with outside suppliers of care (nurses, physiotherapists, etc.) and of equipment (for example, hospital beds or breathers). Using TrakCare, AMIL can e-mail service orders to these suppliers, specifying the special needs of each patient. “Because the system is Web-based, the outside provider does not have to come to the office to receive instructions. Through the internet, the provider can check his weekly schedule, and make any necessary changes in the patient's electronic record,” Pereira explains.

What does the future hold for AMIL Healthcare? “In the coming year we intend to enable the mobility mechanism for the HomeCare providers,” says Pereira. And given AMIL’s pioneering spirit, it is likely that they will find even more ways to take advantage of TrakCare’s innovative technology.